Career Opportunities

Carolina Veterinary Specialists - Matthews - CSR 

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 8-hour shift, 10-hour shift
• Day shift, Evening Shift
• Saturday availability

Carolina Veterinary Specialists in Matthews, NC is eagerly seeking a board-certified or residency-trained CRITICALIST to join our team of specialists in our 24 hour emergency and referral center. We are a multi-specialty ER practice that offers an exceptionally high level of patient care near the thriving metropolis of Charlotte, NC.

Carolina Veterinary Specialists (CVS) operates six full-service emergency and specialty referral facilities in the Carolinas, with locations in Huntersville, Charlotte, Matthews, Rock Hill,  Greensboro and Winston-Salem. Each location provides multiple referral specialties, as well as 24-hour emergency and critical care. Our specialties include Internal Medicine, Surgery, Neurology, Cardiology, Medical oncology, Radiation oncology, Ophthalmology and Avian/Exotics.

CVS - Matthews is a Certified Level II Emergency Animal Hospital Facility!

We are a proud member of the Veterinary Emergency and Critical Care Society (VECCS). VECCS identifies a Level II center as a 24 hour acute emergency and critical care facility with the medical staff, personnel and training necessary to provide emergent and critical patient care. 

To help our DVM’s practice only the highest quality of veterinary medicine we have on-site easy access to:

• Snyder Intensive Care Units (can house 4 patients)
• In-house laboratory (Heska, IDEXX, e-POC, coagulation)
• SurgiVet Multi-Parameter monitoring systems
• 3 Toshiba high-resolution ultrasound machines including ER FAST scan
• 24-hour care & hospitalization
• Digital radiograph
• New 1.5 Tesla GE MRI scanner
• New 128-slice CT Scanner
• 2019 Varian Linear Accelerator with SRT and IMRT capabilities
• State of the art facilities
• Endoscopy, including fiber otic & bronchoscopy
• CUBEX Inventory Management System

Matthews is a suburb of South Charlotte, and a wonderful place to live, full of all kinds of activities, and within driving distance of many others. We have a rich cultural scene with theater, opera, symphony, art museums, and concerts. Excellent school systems are present within the suburbs of Charlotte, including both public and private options. We host major league football and basketball teams, as well as minor league hocket and baseball. Charlotte is home to the US National Whitewater Center, and Charlotte Motor Speedway. In two hours, you can be in the mountains to camp, hike, rock climb, or just relax. In 3-4 hours you can be at the beach. We have several lakes located in the Charlotte metro area, with great opportunities to live near the water. Our airport is a major hub, making air travel easy. 

We offer a range of great compensation packages, including competitive salary, benefits, generous CE allowance including time off for CE, health insurance (medical, dental, vision, FSA/HSA options), 401k with employer contribution, productivity bonuses, reimbursement of membership dues, relocation assistance (if applicable), uniform program, pet care discount, and PTO. Additional PTO can be available for board study, if needed. 

We take the health and well-being of our employees seriously, offering flexible working conditions and encouraging a well-rounded work/life balance. Our employees’ quality of life outside of the practice is something we strongly value and support.

Please visit our hospital website at http://www.matthews.carolinavet.com.  For immediate consideration please email your CV to Emily Lunsford at elunsford@petvetcarecenters.com

#LI-EL1

Carolina Veterinary Specialists (CVS) in Matthews, NC is eagerly seeking a Veterinary Internal Medicine Specialist for our hospital.

CVS operates six full-service emergency & specialty referral facilities in the Carolinas, with locations in Huntersville, Charlotte, Matthews, Rock Hill, Greensboro, and Winston-Salem. Each location provides multiple referral specialties, as well as 24-hour emergency and critical care. Our referral services include Internal Medicine, Surgery, Neurology, Cardiology, Oncology, Ophthalmology, Behavior, Emergency, and Avian/Exotics. We strive to foster and maintain a supportive, positive, open, and collaborative culture that is employee focused. Communication, and setting clear expectations, is essential for us to work as a team, and have fun while doing it.

We have all the equipment you need to practice excellent medicine! Our practices are fully equipped with modern equipment, including a CT scanner, digital radiology with a PetRays account for radiology review, and full in-house lab work capabilities.  We have an excellent ultrasound machine, full endoscopy capabilities, as well as laparoscopy.

Matthews is a suburb of South Charlotte, and a wonderful place to live, full of all kinds of activities, and within driving distance of many others. We have a rich cultural scene with theater, opera, symphony, art museums, and concerts. Excellent school systems are present within the suburbs of Charlotte, including both public and private options. We host major league football and basketball teams, as well as minor league hockey and baseball. Charlotte is home to the US National Whitewater Center, and Charlotte Motor Speedway. In two hours, you can be in the mountains to camp, hike, rock climb, or just relax. In 3-4 hours you can be at the beach. We have several lakes located in the Charlotte metro area, with great opportunities to live near the water. Our airport is a major hub, making air travel easy. 

We offer a range of great industry leading benefits, including a generous CE allowance including time off for CE, health insurance (medical, dental, vision, FSA/HSA options), 401k with employer contribution, productivity bonuses, reimbursement of membership dues, relocation assistance (if applicable), uniform program, pet care discount, and PTO. Additional PTO can be available for board study, if needed. 

We take the health and well-being of our employees seriously! We have found that offering flexible working conditions and encouraging a well-rounded work/life balance enhances our employee's quality of life. Our employees’ life outside of the practice is something we strongly value and support.

If you would like to learn more, please email Emily Lunsford at elunsford@petvetcarecenters.com or apply at https://www.petvetcareers.com/.

#LI-EL1

Job description

Job description

Carolina Veterinary Specialists - Matthews is looking for a Veterinary Technician or Veterinary Assistant to join our Emergency Department animal care team! Our hospital is an extension for primary care veterinarians, and we work together to provide quality specialty and emergency veterinary care for pets in North Carolina with a team of highly-skilled veterinarians, specialists, and support team members. We are a Veterinary Emergency and Critical Care Society (VECCS) Certified Level II Facility, a 24-hour acute emergency and critical care facility with the medical staff, personnel and training necessary to provide emergent and critical patient care.

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Competencies & Skills:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.
• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• 1-years experience working within veterinary hospital setting required, experience specifically within oncology preferred
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience for uncredentialed technicians or veterinary assistants.

Schedule & Benefits:

• Full-time position, working swing, overnight and weekend shifts
• $20 - $25 / hour for veterinary assistant, $25 / hour or more for veterinary technician
• Full-time benefit package includes medical insurance options, paid basic life and AD&D insurance, supplemental health insurance options, emotional health and financial wellbeing resources, animal care discount, 401k retirement plan options, and more!

Carolina Veterinary Specialists - Matthews is looking for a Veterinary Technician or Veterinary Assistant to join our Neurology Department animal care team! Our hospital is an extension for primary care veterinarians, and we work together to provide quality specialty and emergency veterinary care for pets in North Carolina with a team of highly-skilled veterinarians, specialists, and support team members. We are a Veterinary Emergency and Critical Care Society (VECCS) Certified Level II Facility, a 24-hour acute emergency and critical care facility with the medical staff, personnel and training necessary to provide emergent and critical patient care.

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Competencies & Skills:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.
• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• 1-years experience working within veterinary hospital setting required, experience specifically within oncology preferred
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience for uncredentialed technicians or veterinary assistants.

Schedule & Benefits:

• Full-time position, day shifts, anticipated schedule working Mon-Fri with one weekday off
• $20 - $25 / hour for veterinary assistant, $25 / hour or more for veterinary technician
• Full-time benefit package includes medical insurance options, paid basic life and AD&D insurance, supplemental health insurance options, emotional health and financial wellbeing resources, animal care discount, 401k retirement plan options, and more!

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Cardiology

• Collect and submit laboratory samples.
• Identify common and acquired cardiac disorders and arrhythmias.
• Set up and calibrate transducers/physiographs to measure intracardiac and intravascular pressures.
• Understand the basic physiology and engineering of pacemakers.

Dentistry

• Perform dental cleanings, polishing, and intraoral radiographs.
• Perform nerve blocks.
• Assist with dental procedures and oral surgery.

Dermatology

• Prepare and administer medications, intravenously, orally, and topically.
• Perform ear cleanings and minor flushes.
• Obtain skin scrapes and tape samples.
• Prepare skin and ear cytology.
• Induce and monitor anesthesia.
• Place intravenous catheters.

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Imaging

• Assist veterinarians with a variety of diagnostic imaging modalities, including digital radiography, computed tomography, magnetic resonance imaging, ultrasound, etc.

Integrative

• Maintain logs of pet diagnoses, treatments, and follow-up results so veterinarians can track responses to integrative care.

Internal Medicine

• Research general wellness and preventative medicine for patients.

Neurology

• Perform various technical procedures, including anesthesia support and monitoring, intravenous catheter placement, venipuncture, IV injections, wound management, drug administration assistance, bandage care, surgery support, and various routine diagnostic Electromyography (EMG) testing.

Oncology

• Assist veterinarians with pet assessment, diagnostics, treatments, and procedures.
• Provide empathy, comfort, and unparalleled nursing care to all pets and serves as a strong pet advocate during the pet's hospitalization.
• Prepare and administers various chemotherapeutic agents.
• Provide the owner with extensive communication and education on various oncology disease processes.

Ophthalmology

• Assist veterinarians with ocular exams.
• Perform and/or assist with diagnostic testing (Schirmer Tear Testing, Tonometry, Ocular Ultrasounds, Electroretinogram testing, etc.).

Radiology

• Assist veterinarians with providing high-quality diagnostic imaging services to in-patient, out-patient, surgical, and emergency pets.

Surgery

• Provide extensive surgical assistance by preparing pets, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.

Job description